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Frequently Asked Questions

Here are some commonly asked questions and answers relating to using eAnnouncer:

  1. Can I CC or BCC another email address on each sent email?
  2. What are the differences between the Free, Standard, and Professional versions?
  3. I don't see the "Announce" button on my mail message?
  4. Does eAnnouncer work with Outlook Express?
  5. Does eAnnouncer work with a Gmail or Google Apps account?
  6. How do I change what accounts emails are sent from?
  7. How can I create a mailing list from my Contacts folder in Outlook?
  8. Why are all of my created emails still in the "Outbox"?
  9. Why isn't the mail merge feature working?
  10. How do I use Excel to create my mailing list?
  11. How can I track the success of my email campaign?
  12. I've lost my license key, can you re-send it to me?

Question 1:  Can I CC or BCC another email address on each sent email?
Answer:  Yes.  Simply put the other email address in the "To:", "CC:", or "BCC:" field of your original message before pressing the "Announce" button.

eAnnouncer just "adds" 1 recipient from your mailing list to the "To:" field for each sent email. Any existing addresses you place in the original message will be left there for all sent emails.


Question 2:  What are the differences between the Free, Standard, and Professional versions?
Answer:  There is only 1 difference between the 3 versions: how many emails you can send in a single job.  Everything else about the different versions is identical.  See the feature comparison.


Question 3:  I don't see the "Announce" button on my mail message?
Answer:  Check each of these possible reasons:

  1. Check to make sure you've actually installed eAnnouncer.  To install eAnnouncer visit the download page, and download/run the installation program.  Make sure to install the correct version for the Outlook version you are using and to run the installation program under the same user account that you are using Outlook.  This user account must also have administrative privileges.
     
  2. Make sure you're looking for the Announce button on a mail item window.  This button will not show up on the main Outlook window, only on the mail item window that is opened when you compose a new mail message.  If you are using Outlook 2007 or later, look on the "Add-Ins" or "eAnnouncer" tab, as shown here.
     
  3. Verify that eAnnouncer was installed okay.

    Outlook 2000, 2002(XP), and 2003:  Look at "Tools / Options... / Other / Advanced Options... / Add-in Manager...".  You should see the eAnnouncer add-in listed and displayed with a check mark next to it.

    Outlook 2007: Look at "Tools / Trust Center... / Add-ins" and next to "Manage" choose "Exchange Client Extensions" and press the "Go..." button.  You should see the eAnnouncer add-in listed and displayed with a check mark next to it.

    Outlook 2010, 2013, and 2016
    : Look at "File / Options / Add-Ins".  You should see eAnnouncer listed under the "Active Application Add-ins" section.
     
  4. Verify that eAnnouncer was not disabled by Outlook for some reason.

    Outlook 2000, 2002(XP), and 2003:  Check under "Help / About Microsoft Office Outlook... / Disabled Items..." to see if it is listed there.

    Outlook 2007: Look at "Tools / Trust Center... / Add-ins" and next to "Manage" choose "Disabled Items" and press the "Go..." button to see if it is listed there.

    Outlook 2010, 2013 and 2016: Look at "File / Options / Add-Ins".  If eAnnouncer is listed under the "Disabled Application Add-ins" section, then down by "Manage" choose "Disabled Items" and press the "Go..." button to enable it.
     
  5. If you're using Microsoft Word as your email editor, the Announce button will not be displayed.  In order to use eAnnouncer, you must use Outlook to compose your mail message (not Word).  From within Outlook see "Tools / Options... / Mail Format".  Turn off the option "Use Microsoft Word to edit e-mail messages".  This item is not applicable under Outlook 2010 and later, as Word is no longer used as the email editor in these more recent Outlook versions.
     
  6. If you are using Outlook 2010, 2013 or 2016, make sure you are using the 32 bit version of Outlook.  In Outlook 2010 see "File / Help" and on the right side of the Help screen under "About Microsoft Outlook", make sure it says you have the 32 bit version installed.  In Outlook 2013 or 2016 see "File / Office Account" and click on "About Outlook" on the right side of the Help screen under "About Outlook", make sure it says you have the 32 bit version installed.  eAnnouncer is an add-in for the 32 bit version of Outlook.  The 32 bit version of Outlook is recommended and runs great on both 32 and 64 bit versions of Windows.

Question 4:  Does eAnnouncer work with Outlook Express or Windows Live Mail?
Answer:  No, eAnnouncer only works with Outlook, not Outlook Express or Windows Live Mail.


Question 5:  Does eAnnouncer work with a Gmail or Google Apps account?
Answer:  Yes, eAnnouncer can work with any email account you create in Outlook.  Google provides instructions on setting up a Gmail account with Outlook

(If you are using Google Apps Sync and have troubles sending with eAnnouncer, please set up another email account in Outlook using the IMAP method described at the above link, and use this account instead of the account created by Google Apps Sync.)


Question 6:  How do I change what accounts emails are sent from?
Answer:  eAnnouncer sends emails from your "Default" account.  If you would like to send emails from a different account, you can temporarily change your default account in Outlook by going to the menu command "Tools / E-mail Accounts...".  Select to "View or Change existing e-mail accounts" and press "Next".  Select the account you wish to send from, and choose "Set As Default".  Click "Finish".


Question 7:  How can I create a mailing list from my Contacts folder in Outlook?
Answer:  Follow these steps:

  1. Open Outlook and select "File / Import and Export..." from the menu
  2. Choose "Export to a file" and press "Next"
  3. Choose "Tab Separated Values (Windows)" and press "Next"
  4. Select the Contacts folder that you want to save to a mailing list and press "Next"
  5. Specify a full path and filename for saving the mailing list and press "Next"
  6. Select "Map Custom Fields..."
  7. On the "Map Custom Fields" dialog press "Clear Map" and then find the "E-mail" field in the "From" section.  Click on the plus sign to open up the components of this E-mail field.  Select the "E-mail Address" field and drag it over to the "To" list box.  Press "OK" and then press "Finish".
  8. Open this exported file (as specified in step #5) in Notepad and change the first line from "E-mail Address" to just "E-mail", and re-save the file.

You can now use this exported file as a mailing list for eAnnouncer.  To use the mail merge feature and personalize each message you can add more fields into the exported file.  To export additional fields, such as the name, drag them over to the "To" list box in step #7.


Question 8:  Why are all of my created emails still in the "Outbox"?
Answer:  This is normal.  The emails created by eAnnouncer will be placed in your Outbox folder, and marked for sending.  The next time you do a Send/Receive these emails will be sent, and moved to your "Sent Items" folder.


Question 9:  Why isn't the mail merge feature working?
Answer:  Please check the following:

  • Make sure you are following the instructions
  • Do not use copy/paste to enter the mail merge fields into your message.  When entering the mail merge field into your message, type without stopping from the first left square bracket until the last right square bracket is entered.  Using copy/paste or stopping to change formatting can cause extra hidden characters to be placed within this text, causing the mail merge to fail.
  • Make sure you are not using Word to compose your mail message.  From within Outlook see "Tools / Options... / Mail Format".  Turn off the option "Use Microsoft Word to edit e-mail messages".

Question 10:  How do I use Excel to create my mailing list?
Answer:  Follow these instructions.


Question 11:  How can I track the success of my email campaign?
Answer:  Using the GoTrackNow service you can monitor how well your email campaign is performing, and figure out which links your recipients are following in your email.

The GoTrackNow service supports both "Web" and "Email" trackers.  When using eAnnouncer you can only use the "Web" trackers, as Outlook does not support adding the required HTML code for the email trackers.


   
 
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